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The Pocket Guide to the Baldrige Award Criteria - 14th Edition

Edited by Mark Graham Brown

Price: $6.95

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• ISBN: 978-1-4200-8015-5
• Binding: Paperback
• Published by: Productivity Press
• Publication Date: 2nd May 2008
• Pages: 60

About the Book

A Simple Guide for Creating Efficient Winning Organizations

Designed to help businesses understand the criteria for the Malcolm Baldrige National Quality Award, this work is not about the award, but rather is a concise explanation about how to use the criteria to improve an organization. Employed by thousands of organizations around the world, the criteria allow an organization the means to evaluate its progress toward becoming the best in its field. Part I of this 2008 edition covers questions most commonly asked about the award and its criteria. Part II provides a brief explanation for each of the 18 items in the criteria and lists the characteristics of organizations that excel in each. The book also includes resources for those applying for the award.

Table of Contents

Questions & Answers. The Baldrige Criteria. Leadership. Strategic Planning. Customer and Market Focus. Measurement, Analysis, and Knowledge Management. Workforce Focus. Process Management. Results. For Additional Reading.