The role of values in developing and managing service companies has been under researched in the existing literature - until now. This book analyzes a…

In this age of globalization, process improvement practitioners must be able to comprehend and work with the different standards and frameworks used around the world.…

Noted for its accessible approach, this bestseller applies power analysis to both null hypothesis and minimum-effect testing using the same basic model. Through the use…

Since the first edition of this book was published, the subject of sustainability has risen to the forefront of thinking in almost every subject within…

Since the first edition of this book was published, the subject of sustainability has risen to the forefront of thinking in almost every subject within…

Information technology auditing and Sarbanes-Oxley compliance have several overlapping characteristics. They both require ethical accounting practices, focused auditing activities, a functioning system of internal control,…

Hone Precise Questions to Efficiently Extract Only Vital Information

Managers and administrators in the public-policy and nonprofit sectors rely heavily on analytical skills to quickly…

The imperative of the twenty-first century is sustainability: to raise the living standards of the world's poor and to achieve and maintain high levels of…

The welfare state faces various challenges in Scandinavia and many European countries today, including a poor work environment in the public sector, a growing democracy…

This book examines the services in and around the public domain. The author analyses a number of socio-cultural changes that are generally considered relevant to…